Effective Date: August 8, 2026

At Waer Craft, we aim to make every Pet Toy order experience simple, transparent, and reliable. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what you can expect after placing an order.

Please review this policy before completing your purchase.

1. Business Information

Business Name: Waer Craft
Business Address: 1122 Forest Ave, Pacific Grove, CA 93950
Email: support@wearcraft.site
Website: Waer Craft

2. Shipping Destination

Waer Craft currently ships orders for Pet Toys within the United States only.

We do not currently offer international shipping.

Orders must be placed with a valid delivery address located within the United States.

3. Shipping Method

We currently offer Standard Shipping for eligible Pet Toy orders.

Standard Shipping: Free

Shipping options and availability may vary depending on the Pet Toy, delivery address, and other circumstances. Any available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

4. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing time refers to the time required to verify, prepare, package, and dispatch your Pet Toy order.

Processing times do not include weekends or applicable U.S. holidays.

Some orders may require additional processing time due to product availability, order verification, high order volume, or other circumstances.

5. Order Cut-Off Time

Our standard order processing cut-off time is:

5:00 PM Eastern Standard Time (EST), Monday–Friday

Orders placed after the applicable cut-off time may be processed on the next business day.

Orders placed on weekends or U.S. holidays will generally begin processing on the next available business day.

6. Estimated Delivery Time

After your Pet Toy order has been processed and shipped, standard delivery is generally estimated to take:

3–7 business days

Therefore, the typical overall order timeline is approximately:

1–3 business days for processing + 3–7 business days for delivery

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, service disruptions, or other circumstances outside our control.

7. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation by email containing available tracking information.

If tracking information is provided, you can use it to monitor the progress of your shipment through the applicable carrier.

Tracking information may take some time to become active after an order has been dispatched.

8. Delivery Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

Waer Craft is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at support@wearcraft.site. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or been shipped.

9. Shipping Delays

While we work to meet our estimated delivery times, unexpected delays may occasionally occur.

Possible causes include:

  • Severe weather
  • Carrier delays
  • Holidays
  • High shipping volume
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Regional service interruptions
  • Other circumstances beyond Waer Craft’s reasonable control

If a shipment is delayed, we recommend checking the available tracking information first. You may also contact us at support@wearcraft.site for assistance.

10. Lost or Missing Packages

If tracking information indicates that a Pet Toy package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area
  • Mailroom or reception area
  • Around your property
  • With household members or neighbors
  • Any delivery instructions associated with the order

If you still cannot locate the package, contact the applicable carrier and Waer Craft at support@wearcraft.site.

We will make reasonable efforts to assist in investigating the shipment.

11. Damaged Packages

If your Pet Toy package arrives visibly damaged, please document the condition of the package and product with clear photographs and contact us as soon as possible at support@wearcraft.site.

Please include your order number and photographs showing the damage so that our team can review the issue and determine the appropriate resolution.

12. Incorrect or Missing Items

If you receive a Pet Toy that is different from what you ordered or an item is missing from your shipment, please contact us at support@wearcraft.site as soon as possible.

Please provide:

  • Order number
  • Name of the missing or incorrect Pet Toy
  • Description of the issue
  • Clear photographs, where applicable

We will review the order and assist with an appropriate resolution.

13. Returned or Undeliverable Packages

A package may be returned to the sender if it cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or other delivery-related circumstances.

If your package is returned to Waer Craft, please contact us at support@wearcraft.site.

Depending on the circumstances, we may offer a reshipment or refund. Additional shipping or handling costs may apply when the issue resulted from incorrect information or actions attributable to the customer.

14. Multiple Items in One Order

If an order contains multiple Pet Toys, the items may be shipped together or separately depending on product availability, fulfillment requirements, warehouse processing, or carrier arrangements.

If items are shipped separately, you may receive separate shipping confirmations or tracking information.

15. Shipping Charges

Waer Craft currently provides Free Standard Shipping within the United States for eligible Pet Toy orders.

If any additional shipping options or charges become available, the applicable cost will be clearly displayed during checkout before payment is completed.

Customers are not required to pay undisclosed shipping charges after completing an order.

16. Delivery Estimates Are Not Guaranteed

The delivery timeframes stated in this policy are estimates provided for customer convenience.

Waer Craft does not guarantee a specific delivery date unless a specific guaranteed service is expressly offered during checkout.

Carrier delays, severe weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

17. Order Changes and Cancellations

If you need to change or cancel a Pet Toy order, please contact us as soon as possible at support@wearcraft.site.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped. However, changes or cancellations cannot be guaranteed once fulfillment or shipment has begun.

18. Contact Us

If you have questions about shipping, tracking, delivery delays, damaged packages, or your Pet Toy order status, please contact us:

Website: Waer Craft
Address: 1122 Forest Ave, Pacific Grove, CA 93950
Email: support@wearcraft.site

Our team will be happy to assist you with your shipping-related questions.