At Waer Craft, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible products may be returned in accordance with the terms outlined below.

Please read this policy carefully before requesting a return or refund.

1. Business Information

Business Name: Waer Craft
Business Address: 1122 Forest Ave, Pacific Grove, CA 93950
Email: support@wearcraft.site
Website: Waer Craft

2. 30-Day Return Period

Waer Craft offers a 30-day return period.

You may request a return within 30 calendar days of the date your order was delivered.

To be eligible for a return, you must contact us within the 30-day return period and receive return instructions before sending the product back.

Returns sent without prior approval may not be accepted.

3. Return Eligibility

To qualify for a return, the product must generally be:

  • Unused
  • Unworn
  • Unwashed
  • Undamaged
  • In its original condition
  • In the original packaging, where applicable
  • Returned with original tags, accessories, manuals, or other included items, where applicable

Products that have been used, damaged, altered, or returned without their required components may be ineligible for a refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom or personalized products
  • Final-sale products
  • Products specifically identified as non-returnable on the product page
  • Items that have been used, damaged, altered, or otherwise made unsuitable for resale

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

5. How to Request a Return

To request a return, please contact us at:

Email: support@wearcraft.site

Your return request should include:

  • Your full name
  • Order number
  • Product name
  • Date of purchase
  • Reason for the return
  • Photos, if the product is damaged, defective, incorrect, or significantly different from what was ordered

Our customer support team will review your request and provide the appropriate return instructions if the product qualifies.

6. Return Authorization

Please do not ship products back before contacting Waer Craft.

After reviewing your request, we will provide return instructions when applicable.

The return address and any specific instructions provided by our team should be followed carefully. Sending a return to an address other than the one provided by Waer Craft may delay the processing of your return.

7. Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or the return is otherwise required to be covered by Waer Craft under applicable law, the customer may be responsible for the cost of return shipping.

Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by Waer Craft.

For products that arrive damaged, defective, or incorrect, please contact us before returning the item so that we can determine the appropriate resolution.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@wearcraft.site.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the product and packaging
  • Any other information reasonably requested by our support team

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

9. Refund Process

Once your returned product has been received and inspected, we will determine whether it meets the requirements of this policy.

If the return is approved, the applicable refund will be processed through the original payment method used for the purchase.

You will be notified once the refund has been approved and processed.

10. Refund Timing

After Waer Craft processes an approved refund, the time required for the funds to appear in your account may vary depending on the payment provider, PayPal, bank, or financial institution.

Waer Craft cannot control the processing time of third-party financial institutions.

If you have received confirmation that your refund has been processed but the funds have not appeared after a reasonable period, please contact your payment provider first and then contact us if additional assistance is needed.

11. Partial Refunds

In certain circumstances, a partial refund may be issued if:

  • A returned product is not in its original condition
  • The product shows signs of use or damage
  • Parts, accessories, packaging, or other included items are missing
  • The product has been damaged after delivery due to improper use or handling

Any applicable reduction will be communicated when the return is reviewed.

12. Returns That Do Not Meet Requirements

Waer Craft may decline a return or refund when a product:

  • Is returned after the 30-day return period
  • Has been used or worn
  • Has been washed
  • Has been damaged after delivery
  • Is missing required original components
  • Is a custom or personalized product
  • Is marked as final sale or otherwise identified as non-returnable

If a return does not meet the requirements of this policy, the customer may be responsible for any applicable costs associated with returning the product.

13. Exchanges

If you would like to exchange an item, please contact us at support@wearcraft.site before sending the product back.

Depending on product availability and the circumstances of the request, Waer Craft may offer an exchange, replacement, refund, or another appropriate solution.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@wearcraft.site.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, once an order has entered processing or has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

15. Refunds for Undelivered or Returned Shipments

If a shipment is returned to Waer Craft because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or another issue attributable to the customer, please contact us to discuss the available options.

Any refund or reshipment may be subject to applicable shipping or handling costs.

16. Proof of Purchase

A valid order number or other reasonable proof of purchase may be required before a return or refund can be processed.

This helps us verify the transaction and protect customers from unauthorized refund requests.

17. Fraud Prevention

Waer Craft reserves the right to investigate return and refund requests where there are reasonable indications of fraud, abuse, repeated misuse of the return policy, or unauthorized activity.

We may request additional information when reasonably necessary to verify a transaction or return request.

18. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

Where applicable law provides additional rights, those rights will continue to apply.

19. Contact Us

For questions about returns, refunds, damaged products, defective products, exchanges, or cancellations, please contact us:

Website: Waer Craft
Address: 1122 Forest Ave, Pacific Grove, CA 93950
Email: support@wearcraft.site

Our team will review your request and provide assistance according to this policy and applicable law.